pixma ix6820 not communicating with laptop

[barryetc]

Help! Can't print

[shadowsports]

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@barryetc wrote:

Help! Can't print

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Greetings,

I'm afraid "Can't" is not a good problem description.  It doesn't tell us what you did, or what the result was?

Displays error, prints blank page, etc??

It might be easier for us to offer suggestions if you told us what OS the printer is being used with?

How it is connected? (to the laptop)

Does the printer's status show Offline, Ready (something else)?

Did it ever work before (or new problem)?

What might have changed, etc

Anything else to help us better understand the problem?

[Stephen]

Hello!

So that the Community can help you better, we will need to know about any error messages you're seeing, and the Computer Operating System you're using (Windows Vista/7/8/10 or macOS 10.x), as well as the way you connect to your device (USB or WiFi).

Any other details you'd like to give will only help the Community better understand your issue!

If you're in the United States, and this is an urgent support need, please click HERE to visit your My Canon Account to discover your personalized support options. 

If you're outside of the USA, please click HERE to find support options in your country.

Thanks and have a great day!