pixma MX860 printer

[Bettybell]

I use a Mac desktop with 10.11.6 (El Capitan) O.S. and have no problem printing wirelessly but when using laptop with same O.S. and on same network, I get either "printer not connected" or "software needs updating".  Any ideas what I can try?

[ArthurJ]

Hi Bettybell,

With the information provided, it appears that the driver may need to be updated. Although there is not a driver available for OS X El Capitan, the driver for Yosemite may provided the driver settings that you need. The following steps will assist you:

1. On your computer open this email and click HERE to go directly to the download site.
2. Below the Drivers & Downloads tab, next to Operating System, you should see that your operating system has been detected.
3. Change the detected operating system to “OS X Yosemite v10.10.”
4. A little further below and to the right, click on the SELECT button next to the file titled, “MX860 series CUPS Printer Driver Ver. 11.7.1.0 (OS X).”
5. Click on the DOWNLOAD button.
6. If you are asked if you want to save the file, do so.
7. Close the web browser, and go to your Downloads folder.
8. Double-click on the file titled, “mcpd-max-mx860-11_7_1_0-ea17_2.dmg.”
9. In the window that opens, double-click on the icon that appears as an open box with a yellow package inside.
10. A welcome screen will appear, follow the on-screen instructions to install the software on your computer.
    Note: If you are asked for a password, it is requesting your computer's log-in/administrative password.

After successfully installing the printer driver, we are ready to adjust the printer in use. Please perform the following steps:

1. Click on the APPLE icon in the upper left of the system tray.
2. Click on SYSTEM PREFERENCES.
3. Click on PRINTERS & SCANNERS.
4. Click on the MX860 series Printer
5. Click on the “-” (minus) sign at the bottom of the printer list, to remove the printer.
6. Confirm removing the printer from the printer list.
7. Perform steps 1-4 for each MX860 listed.
8. Click on the “+” (plus) sign at the bottom of the printer list.
9. If the ADD window does not appear, click on ADD A PRINTER OR SCANNER.
10. In the ADD window, you should see two MX860 series Printers listed under Printer Name. (It may take approximately 30 seconds for the second printer driver to appear.)
11. Under Kind, they will be listed as Bonjour Multifunction and Canon IJ Network.
12. Click on the following listed printer:
    • Printer Name: MX860 series
    • Kind: Canon IJ Network
13. Click on ADD in the lower right corner.
14. Close PRINTERS & SCANNERS.

Now that the driver has been updated, open a document you would like to print and bring up the printer dialog box. Within the printer dialog box adjust the required settings and perform a test print.

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