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my mp920 does not recognize M color cartridge. Tried 2 different ones

jackl
Apprentice
 
1 REPLY 1

Danny
Moderator
Moderator

Hi, jackl!

So that the Community can help you better, we will need to know exactly which Canon printer model you're using.  To date, Canon USA has not made or marketed a PIXMA printer with a model number in the "MP920" range.  Our closest match is the PIXMA MX922.  Please double-check the model number printed on the front or top of your unit so that we can get a clearer picture of what you're using.

If this is a time-sensitive matter, our US-based technical support team is standing by, ready to help 24/7 via Email at http://bit.ly/ContactCanon or by phone at 1-800-OK-CANON (1-800-652-2666) weekdays between 10 AM and 10 PM ET (7 AM to 7 PM PT).

Thanks and have a great day!

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