Hi, jackl!
So that the Community can help you better, we will need to know exactly which Canon printer model you're using. To date, Canon USA has not made or marketed a PIXMA printer with a model number in the "MP920" range. Our closest match is the PIXMA MX922. Please double-check the model number printed on the front or top of your unit so that we can get a clearer picture of what you're using.
If this is a time-sensitive matter, our US-based technical support team is standing by, ready to help 24/7 via Email at http://bit.ly/ContactCanon or by phone at 1-800-OK-CANON (1-800-652-2666) weekdays between 10 AM and 10 PM ET (7 AM to 7 PM PT).
Thanks and have a great day!
