my Canon printer just started printing double images. How can I fix this?

[dianacovell]

I was away for a week and my printer was left on and now it prints double images.  I am self employed and need to use it!!!  HELP!!!!

[RebeccaDriffiel]

My canon printer MG6450 is printing one clear line and 3 double blurred when I print texts from my computor. Can you please help me correct this asap ?

[Jason]

Hi, RebeccaDriffiel!

We appreciate your participation, though we need to let you know that your product appears to be a model that is not supported by our team here at Canon USA. The Canon Community Forum is hosted and moderated within the United States by Canon USA. We are only able to provide support for Canon products manufactured for and used within the US market.

If you live outside the United States, please click http://global.canon/en.html and select your country to find support in your part of the world.

Feel free to discuss Canon products sold outside of the United States, but please be aware that you will not receive support directly from Canon USA.

Thanks for choosing Canon!

[SimonSiew]

Did you find a solution? As my MG5420 is having the same problem now.

[Fixer8]

I have the same problem (blurred printing and double lines on a Canon MG 5550) a cartridge test print shows lines seperating with the PGBK cartridge but OK on the rest, deep cleaning and re-alignment does not help.

SOLUTION 1

The PGBK cartridge is only used with the plain paper settings, change your paper setting to photo matt or similar and your printout is fine!!

Note: printing will be slower with this setting so reduce the quality setting to partially compensate. Duplex printing is not available.

SOLUTION 2

The PGBK cartridge is not used in duplex mode (apparently the pigment ink is felt too sticky for that mode so only the dye inks are used) so ensure the printer is in a duplex mode AND at least 2 pages will be printed.

SOLUTION 3

A possible fix is to carefully clean the timing / encoder strip (clear plastic strip found to the rear of the print chamber) but its hard to get to and many report it doesn't solve the problem.

[davidzavaroni]

Re: my Canon printer just started printing double images.  How can I fix this?

[btaz]

Same here with an mx922 printer. I've tried cleaning the timing strip but no luck

[btaz]

I returned it

[James_C]

Hi dianacovell

Based on your description of the issue that you are experiencing, it would appear as though the encoder/timing strip is dirty and would need to be cleaned.  To perform this, please follow the steps outlined in the following Knowledgebase Article available from Canon's web site:

https://support.usa.canon.com/kb/index?page=content&id=ART143651

If you continue to have difficulties, please contact our support group using the following link:

http://Canon.us/ContactLI