mx922 printer fails to print 8.5"x11" paper (1/2 of the time) due to "no paper in upper tray"

[cmc]

My mx922 printer fails to print 8.5"x11" paper on a consistent basis.  Half the time it gives error message "no paper in upper tray".  How do I instruct printer to always feed larger paper from the lower tray.  I did not recieve manual in box nor have I been able to download manual.

[BobJacobson]

The settings I typically choose on my Mac and printer drivers are all set properly. Are there other settings? It seems nothing I can do will satisfy the printer short of loading the upper tray with smaller sized paper that I do not intend to use. Rather ridiculous (but so is much about this printer).  Do I need to buy a PC to use this printer?  Aaaggghhhh!

[BobJacobson]

Thanks for the description of how to handle the latest MX 922 weirdness, which I now see is actually six years old. 

Wow.  Longevity.

A better solution would be for Canon to reprogram its printers so that the default feeder tray and print size is WHAT THE USER SPECIFIES, not what some engineer in Japan thinks is cute.  

Thanks for passing this along to product-development management.  I'm ready to download necessary software as soon as it;'s ready, and so are all these other users...!

[WannisaP]

Can you explain more clearly?

[Royfbarnes]

After months of frustration, c/ping to Word etc. I decided to cut some 5x7 plain paper and when I printed,it printed from the bottom tray ! YOU MUST HAVE PAPER IN THE UPPER TRAY!  That would have been helpful information in the manual!

[BobJacobson]

Same here, Roy.  I cut out a 5x7 card and taped it in the top cassette.  Worked well enough until a piece of paper got jammed somewhere where it can't be gotten to without opening up the entire machine.

We decided to junk it and buy a Brother or Epson, two brands that never gave us such trouble.