mx922 printer fails to print 8.5"x11" paper (1/2 of the time) due to "no paper in upper tray"

[cmc]

My mx922 printer fails to print 8.5"x11" paper on a consistent basis.  Half the time it gives error message "no paper in upper tray".  How do I instruct printer to always feed larger paper from the lower tray.  I did not recieve manual in box nor have I been able to download manual.

[dkrasco]

I downloaded the app and works great.  Thank you

[Larryjamesellis]

I'm trying to use my iPhone 7 Plus and having the same problem as everyone else it will not print because there's no paper in the top tray

[WannisaP]

Can you explain more clearly?

[Royfbarnes]

After months of frustration, c/ping to Word etc. I decided to cut some 5x7 plain paper and when I printed,it printed from the bottom tray ! YOU MUST HAVE PAPER IN THE UPPER TRAY!  That would have been helpful information in the manual!

[BobJacobson]

Same here, Roy.  I cut out a 5x7 card and taped it in the top cassette.  Worked well enough until a piece of paper got jammed somewhere where it can't be gotten to without opening up the entire machine.

We decided to junk it and buy a Brother or Epson, two brands that never gave us such trouble.