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mg5320 suddenly stopped printing. Have cleaned nozzles multiple times, including deep cleaning.

maricota
Apprentice

mg5320 won't print.  Nozzle check only shows cyan and magenta.  New cartridges, no error messages.  Simply goes through the motions and won't print.  Machine is only about a year old...

1 ACCEPTED SOLUTION

Patrick
Product Expert
Product Expert

Hi maricota,

 

Because performing deep cleanings did not get the nozzle test to print correctly, it is recommended that you contact live technical support . There is NO charge for this call. Real time feedback of a live technical support call would be very beneficial in this case.

Please dial 1-866-261-9362, Monday - Friday 10:00 a.m. - 10:00 p.m. ET (excluding holidays). A Canon technical support representative will be able to resolve this issue faster.

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.

View solution in original post

3 REPLIES 3

Jessica
Enthusiast
Hi Maricota!

In order to provide you with the proper steps, please let everyone know what version OS (Mac 10.X, Windows __ etc.) you are running on your machine. This way, the community will be able to assist you with a workflow appropriate for your computer/device.

Thanks!

The printer is connected with a usb cable to a pc running Windows7 Professional.  Two laptops connect wirelessly to the printer and also run windows 7.

Patrick
Product Expert
Product Expert

Hi maricota,

 

Because performing deep cleanings did not get the nozzle test to print correctly, it is recommended that you contact live technical support . There is NO charge for this call. Real time feedback of a live technical support call would be very beneficial in this case.

Please dial 1-866-261-9362, Monday - Friday 10:00 a.m. - 10:00 p.m. ET (excluding holidays). A Canon technical support representative will be able to resolve this issue faster.

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.
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