08-03-2022 03:48 PM
ix6820 informed that ink was low, after replacing inks checking supply level says that "level is unknown" and I get a blinking resume light. I can't print. Pressing the resume light doesn't seem to reset the machine. I'm stuck.
08-08-2022 08:27 AM
Hi,
Could you please reply with the information that is on the ink cartridges( ink number, where the cartridge was made, etc).
Also, I recommend performing a reset of the printer. While the printer is on, unplug the power cord from the printer. While the power is off, press the power button 5 times. After 60 seconds plug the power cord back in and power on the printer.
We look forward to your reply.
08-08-2022 11:42 AM
The problem corrected itself. I don't know how. I am using genuine Canon inks. 250 and 251
01/20/2026: New firmware updates are available.
11/20/2025: New firmware updates are available.
EOS R5 Mark II - Version 1.2.0
PowerShot G7 X Mark III - Version 1.4.0
PowerShot SX740 HS - Version 1.0.2
10/15/2025: New firmware updates are available.
Speedlite EL-5 - Version 1.2.0
Speedlite EL-1 - Version 1.1.0
Speedlite Transmitter ST-E10 - Version 1.2.0
7/17/2025: New firmware updates are available.
02/20/2025: New firmware updates are available.
RF70-200mm F2.8 L IS USM Z - Version 1.0.6
RF24-105mm F2.8 L IS USM Z - Version 1.0.9
RF100-300mm F2.8 L IS USM - Version 1.0.8
Canon U.S.A Inc. All Rights Reserved. Reproduction in whole or part without permission is prohibited.