We would like to perform a few tests to ensure that the printer is working correctly.
First, please make sure that the installed ink tanks are correct and full of ink. The correct order is:
BCI-6PM Photo Magenta
BCI-6PC Photo Cyan
Next, a test of the printer should be performed. The Nozzle Check pattern shows if each print head nozzle is operating properly. Please perform the following steps to print a Nozzle Check pattern:
1. Turn the printer on and make sure paper is loaded into the sheet feeder.
2. On your i9900, press and hold the RESUME button until the printer light blinks twice. When you release the button, the Nozzle Check pattern will be printed.
3. After the Nozzle Check pattern is printed, compare the results to the example that has been attached to this message.
Please let us know the results of these tests.
If you need additional assiistance, please contact us at 1-800-OK-CANON.
09/26/2023: New firmware updates are available.
08/18/2023: Canon EOS R5 C training series is released.
07/31/2023: New firmware updates are available.
05/31/2023: New firmware updates are available.
05/18/2023: New firmware updates are available.
03/30/2023: New firmware updates are available.