error scanning or printing- code 5,157,69

[singingmertz]

error scanning or printing- code 5,157,69 .It just started after years of use w/o problems..  Reconnected and reset both pc and printer.  Wireless setup.  Updated windows.  Dell inspiron w windows 11.  Any thoughts appreciated. 

[Tiffany]

Hi Singingmertz,

Welcome to the Canon forum! So that the Community can help you better, we will need to know what model printer you are using.  Any other details you'd like to give will only help the Community better understand your issue.  If this is a time-sensitive matter, click HERE search our knowledge base or find additional support options HERE.

[singingmertz]

Good point!  Using canon MX922

[ArthurJ]

Hi singingmertz,

One option you can try as a workaround is to disable the ipv6 setting on your printer. Please follow the steps below:

1. On the printer, press Menu.
2. Select  Setup, then press OK.
   
3. Select  Device settings, then press OK.
   
4. Use the up / down arrow buttons to scroll to LAN settings, then press OK.
5. Scroll to Other settings, then press OK.
6. Scroll to TCP/IP settings, then press OK.
7. Scroll to IPv6, then press OK.
8. Scroll to select Yes at confirmation screen [LAN communication may be disabled depending on your environment. Set this setting?] then press OK.
9. Scroll to Enable/disable IPv6, then press OK.
10. Scroll to Disable, then press OK.
11. This returns you to IPv6 settings menu. Press MENU to exit to the main menu.

If this does not resolve the issue, I recommend contacting Microsoft to see if there is any security software running that is blocking the scanner driver.