cyan and yellow won't print on Pixma

[kimmerino]

I have a Pixma TS9020.  I have all new ink, but everything prints pinkish from the magenta cartridge. I have cleaned the print heads (3x), deep cleaned the print heads and ran the print alignment.  No luck.  The cartridges are new cannon and show a full (well less than with all of the cleaning).  Very frustrating.  

Kim

[ArthurJ]

Hi kimmerino,

I can understand your frustration and troubleshooting with our support group will be needed to narrow down the cause of your issues. Please contact our support group at 1-800-OK-CANON (1-800-652-2666), Monday - Friday, 8:00 AM - 8:00 PM EST(excluding holidays).

We look forward to hearing from you.