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Windows 10 MG3620 installation fails - "New port could not be created: 0000"

jemmer
Apprentice

I'm trying to install a Canon MG3620 on my Windows 10 network.  I was able to install it via my laptop on my wireless network and that works fine.  I'm trying to do the same on my desktop via a wired connection to the same network (same range of IP addresses).  During the installation process the printer is correctly detected, but during the install WP drivers portion, this fails with the "New port could not be created: 0000" error.  Retrying does no good.  Trying via the administrator account gives the same error. Turning off Defender and the Firewall gives the same error,  Rebooting does no good.

 

Thing is, once upon a time this worked just fine, but I had to temporarily move the printer to another network in another location where all devices were wireless.  After some fiddling, I got all devices to recognize and use the printer there.  But, when I brought the printer back home, I was only able to get the printer working by using my wireless laptop.  My wred desktop gives the port could not be created error.

 

Can anyone help?  This is driving me nuts...

 

Thanks

20 REPLIES 20

Thanks was able to clear the port and finished the installation yesterday. I found a thread describing your process above and it worked.

Thanks.

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