10-25-2013 08:06 PM
I have a MX410. It will not scan, there is no error message, it says " PC standby " when I press start. It says " PLease Wait Awhile " and nothing happens and it seems to reset it self. I am using Windows 7 ( 64X ) and have the the drivers downloaded. Is it an issue that is fixable?
04-13-2017 09:08 AM
Hi, sylvie!
Welcome to The Canon Forums, and thanks for posting!
We appreciate your participation, though we need to let you know that your product appears to be a model that is not supported by our team here at Canon USA. The Canon Community Forum is hosted and moderated within the United States by Canon USA. We are only able to provide support for Canon products manufactured for and used within the US market.
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02-12-2018 12:33 PM
So what does this really mean? How do I get help for my scanning not scanning to my computer? It copies fine. It prints fine from the computer. It just wont scan to my computer.
11-07-2017 09:26 PM
02-12-2018 12:26 PM
What is the answer to why the MX410 will not scan to computer?
It copies.
It Prints from computer.
It just wont scan when a document is inserted to be scanned. It just says PC Scwn standby. please wait a while
05-04-2018 11:47 AM
catranch,
Can you scan with the MP Navigator program on your computer?
This didn't answer your question or issue? Find more help at Contact Us.
02-12-2018 12:34 PM
Did you get any answers yet?
02-12-2018 12:38 PM
Hello Catranch!
Welcome to the Canon Forums and thanks for your inquiry!
The Forums aren't meant for immediate assistance, but are designed to allow the community to help each other with issues encountered or tips they'd like to share along the way.
If this is a time-sensitive matter, our US-based technical support team is a much more efficient way to get help! They're ready to help 24/7 via Email at usa.canon.com/support or by phone at 1-800-OK-CANON (1-800-652-2666) weekdays between 10 AM and 10 PM ET (7 AM to 7 PM PT).
02-12-2018 10:06 PM
03-12-2020 12:11 PM
@ShaylaD wrote:I have a MX410. It will not scan, there is no error message, it says " PC standby " when I press start. It says " PLease Wait Awhile " and nothing happens and it seems to reset it self. I am using Windows 10 ( 64X ) and have the the drivers downloaded. Is it an issue that is fixable?
03-13-2020 01:05 PM
Hi pammayer,
When you attempt to scan with your PIXMA MX410, what program on your computer are you using to perform the scan?
Are you using the MP Navigator EX?
Also, are you using your PIXMA MX410 wirelessly? or with a USB cable?
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