02-04-2020 09:07 PM
02-05-2020 12:20 PM
02-05-2020 12:33 PM
Hi, Limit!
Welcome to the Canon Forums!
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02-05-2020 03:18 PM
Hi Limit,
Cleaning the encoder strip should resolve the smudging that you are experiencing. To do this, please follow the steps provided in the article below:
https://support.usa.canon.com/kb/index?page=content&id=ART170551
02-10-2020 05:10 PM
I am still getting the same smudging after cleaning the encoder thoroughly as the article instructed. I tried to go ahead and do a deep system clean for the second time to no avail. Is there something else that could be done?
02-12-2020 04:07 PM
Hi Limit,
It is recommended that you contact one of Canon's Technical Support Representatives via phone. To contact a Technical Support Representative, please use the link below:
http://Canon.us/ContactLI
12-01-2020 03:30 PM
Hello. I have the same problem with my Black printhead even after flushing the printhead with cleaning fluid. Did you find a resolution to this problem?
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