Why does my Pixma MP 980 sometimes print and other times give me 5700 paper jam msg untrue?

[marykennedy]

I'm having trouble with an erratic printer Pixma MP 980. Somtimes it prints (wireless connection) and other times it receives job but doesn't do it, saying there's a paper jam (error msg 5700 - turn off printer, get jammed paper out - there is no jammed paper - and if it doesn't work then, consult manual.)

Manual has nothing about this in Troubleshooting that I can find. Why does the printer work sometimes, then not? It repeats even after I turn it on and off, but only after a successful printing. Then next job is error, but no paper jam to prove it.

[jfo]

Maybe one of the paper rollers is not sticky enough to be able to pick up paper anymore?

[Ramona]

Hello marykennedy,

Unfortunately, when the 5700 error repeatedly displays on the printer, the printer will require servicing to determine the exact cause of the issue.  Please click on the Contact Us link below to obtain servicing options.

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