Where's the Ink?

Whingenot
Apprentice

I bought a G4210 Megatank printer yesterday. Installed it. Today, March 24, 2019, the magenta tank shows half full. That is impossible since I have printed only six sheets. Anyone else seen half-full ink bottles in a new package? I will be chatting with Canon about this on Monday (tomorrow).

2 REPLIES 2

shadowsports
Legend
Legend

Can only speculate in your situation.  However, I can tell you that many printer manufacturers only include "special" low capacity cartridges with new printers.  Not saying Canon does, but many other company's do this so its possible.

 

1/2 tank for 6 pages doesn't sound right. 

~Rick
Bay Area - CA


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ArthurJ
Elite

Hi Whingenot,

 

Troubleshooting with our support group will be needed to narrow down the cause of your issues. Please contact our support group at 1-800-OK-CANON (1-800-652-2666), Monday - Friday, 8:00 AM - 8:00 PM EST(excluding holidays).

 

We look forward to hearing from you

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