cancel
Showing results for 
Search instead for 
Did you mean: 

Updated firmware makes green trees pink

cougarose
Apprentice

At least I think that's the cause. I have never had a problem with my Canon MG 7720 until I updated the firmware. Now when I print pictures green leafs on trees are pink. I've run the whole troubleshooting issues that I can think of... replaced low (but not depleted) ink cartridges, did a nozzle cleanse, auto head alignment, basically all the maintainance but still it prints pink leaves. I just don't know what to do at this point. I really don't want to throw this printer in the trash like I did with the Hewlett Packard printer. There must be someone who makes a good product and stands behind it. Any ideas on what I can do to fix this problem? Should I uninstall and reinstall the printer? Will tthat fix this?

2 REPLIES 2

cougarose
Apprentice

When I go to Start>Canon Utilities>My Printer, a pop up shows (among other things) Troubleshooting. On that menu I can see Update the printer driver. Clicking on that sends me to a page that says "This site is not secure. This might mean that someone's trying to fool you or steal any info you send to the server. You should close this site immediately. Any ideas what the heck is going on?

 

Greetings,

Could you provide a picture of the output for us please.

 

Just a snap shot is fine.

 

Since we haven't seen anything, I can only guess.

 

Typically when a color photo prints with a pink or magenta cast, it means that double color management is occuring.

 

Meaning both the printer driver and the application you are printing from are telling the printer what color profiles to use for the output.  This causes a mismatch.

 

Does black text print correctly?

 

Does the output from a print head alignment and nozzle check patter look correct?  If so, the problem is likely double color management.

 

See this forum post which basically describes a similar problem

 

You can let us know if this describes the issue you are seeting.

 

Installing newer print drivers is not necessary, unless they address a specific problem or add enchanced functionality.  I would troubleshoot with the existing driver and update if you don't have a positive result.

 

Here is the support page fro your printer. 

  

~Rick
Bay Area - CA
~R5C (1.0.1.1) ~Many Lenses ~DxO PhotoLab Elite ~Windows10 Pro ~EVGA RTX 3080Ti FTW3 Ultra
~ImageClass MF644Cdw ~Pixel6 
~6D2 (v1.1.1) retiring

Announcements

08/09/2022: New firmware version 1.2.0 is available for CR-N 300
08/09/2022: New firmware version 1.2.0 is available for CR-N 500
07/28/2022: New firmware version 1.2.1 is available for EOS-R3
07/21/2022: New firmware version 1.6.0 is available for EOS-R5
07/21/2022: New firmware version 1.6.0 is available for EOS-R6
07/21/2022: New firmware version 1.1.0 is available for EOS-R7
07/21/2022: New firmware version 1.1.0 is available for EOS-R10
07/14/2022: New firmware version 1.0.1 is available for CR-X300
07/01/2022: New firmware version 1.3.0 is available for PowerShot PICK
06/30/2022: Service Notice: EOS 70D: Error 70 or Error 80
06/10/2022: Service Notice:UPDATE: Canon Inkjet Printer continuous reboot loop or powering down
06/07/2022: New firmware version 1.3.2 is available for PowerShot G7 X Mark III
06/07/2022: New firmware version 1.0.3 is available for EOS M50 Mark II
05/31/2022: Did someone SAY Badges?
05/26/2022: New firmware version 1.0.5.1 is available for EOS-C500 Mark II
05/26/2022: New firmware version 1.0.3.1 is available for EOS-C300 Mark III
05/10/2022: Keep your Canon gear in optimal condition with a Canon Maintenance Service
05/05/2022: We are excited to announce that we have refreshed the ranking scale within the community!
04/26/2022: New firmware version 1.0.1.1 is available for EOS R5 C
03/23/2022: New firmware version 1.0.3.1 is available for EOS-C70
02/09/2022: Share Your Photos is back!
02/07/2022: New firmware version 1.6.1 is available for EOS-1DX Mark III
01/19/2022: READY FOR ANYTHING EOS-R5 C
01/13/2022: Community Update. We will be retiring the legacy profile avatars on 01/20/2022. Click this link to read more.
01/05/2022: Welcome to CES 2022!
12/7/2021: New firmware version 1.3.0 is available for Mount Adapter EF-EOS R 0.71x