01-03-2023 03:30 PM
As the title reads, I’ve upgraded computers to a 2022 MacBook Air running Ventura 13.1.
I have added the printer to my network via WiFi and downloaded the latest Software/Driver version 16.70.0.0
Everytime i go to print it shows “Support Code 2101 - the paper size in the print settings and size of loaded paper do not match.”
I’ve changed all of the paper settings, made sure that the default under my Mac OS default is US Letter (which is what i have loaded). I can’t even print a Test Page without getting the same error code.
Any help would be very appreciated. Thank you!
05/13/2026: New firmware updates are available.
EOS R5 Mark II - Version 1.3.0
EOS R6 Mark II - Version 1.7.0
03/17/2026: New firmware updates are available.
SELPHY CP1500 - Version 1.0.7.0
01/20/2026: New firmware updates are available.
10/15/2025: New firmware updates are available.
Speedlite EL-5 - Version 1.2.0
Speedlite EL-1 - Version 1.1.0
Speedlite Transmitter ST-E10 - Version 1.2.0
Canon U.S.A Inc. All Rights Reserved. Reproduction in whole or part without permission is prohibited.