Turn Enable bi-directional support on in the printer's Properties dialog box.

[Squyre]

With my MP250 printer, when I  try to print now shows in a box on my PC the message " Cannot communicate with the printer.
Turn Enable bi-directional support on in the printer's Properties dialog box."

Looking at my Canon desktop app there appears to be no  'dialog box'.

Please help.

[Squyre]

My operating system is Windows 10.

[ldybug1964]

This worked like a charm for me:  

1. Select Start > Control Panel > Devices and Printers.
2. Right-click your printer name, then select Printer properties.
3. Select the Ports tab.
4. Select the Enable bidirectional support check box.
5. Click OK.

[rlamartine]

Cannot communicate with the printer.
Turn Enable bi-directional support on in the printer's Properties dialog box

You instructed the following:

.....................................

.....................................

select Printer properties

click on Port Tab--this did not show

nor did I see "select the Enable bidirectional support  check box

and no click OK

My Printer is "Pixma MG 7120

[rlamartine]

You instructed the following:

.....................................

.....................................

select Printer properties

click on Port Tab--this did not show

nor did I see "select the Enable bidirectional support  check box

and no click OK

My Printer is "Pixma MG 7120

[Patrick]

Hi rlamartine,

Please double check to make sure you are in the correct location:

 1.  Click on the Windows Start button in the lower left hand corner (and then the Windows System folder if using Windows 10).

 2.  Click on Control Panel.

 3.  Click on View devices and printers.

 4.  Right click the Canon MG7100 series Printer and left click on Printer Properties.

 5.  Click on the Ports tab.

 6.  Place a check in the box next to Enable bidirectional support.

 7.  Click OK.

[PlanetClaire]

There is no ports tab. None.

[Patrick]

Hi PlanetClaire,

What model printer do you own?

What version of Windows is installed on your computer?

Are you using your printer wirelessly?  or with a USB cable?

[Cryonic151]

I have an mg3050 and the bidirectional option is ticked but the printer is still in an error state, any advice?

[Porcha]

Hi,

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