The Scan function no longer working since upgrading to Windows 10

[pabmack]

I was able to get the printer funciton to work fine via wireless, but the Scanner no longer functions.  I went to the Canon site to download the latest software, which reinstalled successfully, but the scanner is not being detected.  I tried to reinstall from the original CD but the downloaded software is newer version, so the installation stops.  When I launch the Canon Quick Menu, the scanner portion is devoid of any icons; if I try to add it via preferences, the printer shows, but the scanner line is empty and the drop down contains no entries. 

Please advise.

Thanks

Paul

[jrhoffman75]

There are many hits on Google for W10 scanner problems. 

See if this helps. 

https://answers.microsoft.com/en-us/windows/forum/windows_10-hardware/trouble-with-scanners-after-up...

[pabmack]

Thanks JR,

I removed everything, and re-downloaded the latest software from the Canon site, and this time, the scanner was successfully found and I am now able to scan again.

Thanks for getting back to me!

Happy New Year.

Paul