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TS9120 scan take 90-120 seconds to transfer to PC

sporges1
Apprentice

Hi - I just set up my brand-new TS9120 and linked it to my Windows 10 PC, using the wireless network facility and it is taking a VERY long time to transmit scans to my PC; approximately 90-120 seconds after the scan has completed!

 

While I am waiting, I am also unable to do anything with the "Image Garden" program; it acts as if it is completely 'frozen' until the scanned image suddenly pops up on the PC screen.

 

I cheked the following:

2. Network DIagnostics:

2-1 Diagnostic Result: "There is no problem with the settings or envrionment"

2-2 Result Codes: c-0,c-9

3. Wireless LAN

3-2 Infrastructure:

3-2-1 Signal Strength = 75%

 

I do not see anything wrong, and this is very frustrating - I bought this printer primarily to scan in documents and receipts, and to have to wait 3 minutes in between each document before I can anything with it is really aggravating!  Please help!

 

Best Regards,

 

Sacha Porges

1 REPLY 1

ArthurJ
Product Expert
Product Expert

Hi sporges1,

 

I can understand your frustration and due to the nature of the issue, I recommend contacting our free chat support team. They will be able to troubleshoot this issue in real time and try to resolve the issue quickly. To contact the chat team, please click HERE and in the chat box that appears, ask to speak to a live person.

 

We look forward to hearing from you.

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