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TS6020 WIN 10 Driver won't run

Greysword
Apprentice

Hello,

 

The driver for the Canon TS6020 for Windows 10 64 bit is stuck on the Acquiring Information screen and doesn't push to the Choose a Country screen.  It just sit sand spins. 

 

Any suggestions?

 

 

 

 

2 REPLIES 2

shadowsports
Legend
Legend

Greetings,

This type of issue is difficult to troubleshoot remotely.

 

Any one or all of these might apply/help:

 

Re-download the installation file

Ensure you are installing as a user with administrator privledges

3rd party anti-virus can interfere

Try installation using a different user profile

 

 

~Rick
Bay Area - CA


~R5 C (1.0.6.1) ~RF Trinity, ~RF 100 Macro, ~RF 100~400, ~RF 100~500, +RF 1.4x TC, +Canon Control Ring, BG-R10, 430EX III-RT ~DxO PhotoLab Elite ~DaVinci Resolve ~Windows11 Pro ~ImageClass MF644Cdw/MF656Cdw ~Pixel 8
~CarePaks Are Worth It

Thanks for the great answer, Rick!

 

The solution that worked was to download the MP drivers only (not the Full Driver and Software Package) onto my cell phone, then I copied the zip file to my PC.  Once I extracted it, I ran teh program and it installed the drivers.

 

It seems to be a corproate driver, as it was lookign for a printer on the LAN.  Since I have the printer on my home network, it found it pretty quickly (one I woke it from sleep mode).  I could have also used a USB cable.

 

Anyway, once it found the printer, it installed the driver and it works fine.

 

As an aside, I forgot to add the printer in the Windows Devices and Printers menu, so I needed to do that, too for the icon to show up.

 

Thanks again for your help, Rick!

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