TS6020 WIN 10 Driver won't run

[Greysword]

Hello,

The driver for the Canon TS6020 for Windows 10 64 bit is stuck on the Acquiring Information screen and doesn't push to the Choose a Country screen.  It just sit sand spins. 

Any suggestions?

[shadowsports]

Greetings,

This type of issue is difficult to troubleshoot remotely.

Any one or all of these might apply/help:

Re-download the installation file

Ensure you are installing as a user with administrator privledges

3rd party anti-virus can interfere

Try installation using a different user profile

[Greysword]

Thanks for the great answer, Rick!

The solution that worked was to download the MP drivers only (not the Full Driver and Software Package) onto my cell phone, then I copied the zip file to my PC.  Once I extracted it, I ran teh program and it installed the drivers.

It seems to be a corproate driver, as it was lookign for a printer on the LAN.  Since I have the printer on my home network, it found it pretty quickly (one I woke it from sleep mode).  I could have also used a USB cable.

Anyway, once it found the printer, it installed the driver and it works fine.

As an aside, I forgot to add the printer in the Windows Devices and Printers menu, so I needed to do that, too for the icon to show up.

Thanks again for your help, Rick!