09-20-2019 11:53 PM
Hello,
The driver for the Canon TS6020 for Windows 10 64 bit is stuck on the Acquiring Information screen and doesn't push to the Choose a Country screen. It just sit sand spins.
Any suggestions?
09-21-2019 10:35 AM
Greetings,
This type of issue is difficult to troubleshoot remotely.
Any one or all of these might apply/help:
Re-download the installation file
Ensure you are installing as a user with administrator privledges
3rd party anti-virus can interfere
Try installation using a different user profile
~Rick
Bay Area - CA
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09-21-2019 08:01 PM
Thanks for the great answer, Rick!
The solution that worked was to download the MP drivers only (not the Full Driver and Software Package) onto my cell phone, then I copied the zip file to my PC. Once I extracted it, I ran teh program and it installed the drivers.
It seems to be a corproate driver, as it was lookign for a printer on the LAN. Since I have the printer on my home network, it found it pretty quickly (one I woke it from sleep mode). I could have also used a USB cable.
Anyway, once it found the printer, it installed the driver and it works fine.
As an aside, I forgot to add the printer in the Windows Devices and Printers menu, so I needed to do that, too for the icon to show up.
Thanks again for your help, Rick!
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