TS9120 Won't print whole page

[Blurgh]

My TS9120 always leaves the last several lines off of each page.  Since I got the printer to print legal documents requiring signatures, this means it is just taking up space in my house.  How do I make it useful?

[kdm1218]

Did you ever get this fixed? Mine suddenly started printing only part of a page and sticking like you described, but never had any jam. No way am I paying $20 for a phone support call either. I'll go back to an HP that has always been reliable.

[paulatkin73]

hi, yes! i got it fixed in the best way how office space guys did it - i applied a bit of a slugger to it and threw it into garbage. 

support for this stuff does not exist, it was a waste of money. 

[Sleonard]

Thank you for the reply but I previously did both of those steps.

[wjsteinmetz]

I'm convinced that the Photoshop print driver for the TS9120 has a bug that causes the paper to be ejected with only partial printing.

The Fix

Save the file to be printed from Photoshop as a JPEG. Then open and print it from My Image Garden. You may discover you also like the more detailed boarderless commands and graphic previews.

[wjsteinmetz]

Yes...junked Canon TS9120 and bought Epson ET-7700 EcoTank Printer. Like moving up from a toy to a professional, dependable machine with great quality and exceptional ink savings.

[judechen]

I have had my TS9120 for two years and started to get the exact problem after a paper jam a few days ago as other people described in this thread. It never had paper jam before, but since the last couple of months the paper jams have come up. I also spent 4-5 hours trying to figure the issue out but I couldn't. I took out all the parts I could and inspected and cleaned all the rollers and moving parts (large, small, tiny, rubber, plastic, etc.) manually and I couldn't fix the problem.

I did not want to call the support I believed it must be useless. Maybe Canon products are all designed to let you just use for one or two years and then they will make you upgrade. I had to gave up at last and I bought an EPSON ecotank printer ST-4000. I have always had Canon printers before, but this time, I decided to move away from it, and never come back.

I still have a lot of ink cartriges left over and rendered useless...

[paulatkin73]

I had the same conclusion that a half-page 'jam' issue was not mechanical, as i also took whole thing apart and all sensors and rollers seemed to be intact. plus, the printer was of same age - a bit less than an year old. 

a botched product.