cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

TS9020 just spits out Plain pages

nicdakis
Apprentice

Hello Friends at Canon,

 

My canon TS 9020 has been printing blank pages, when "printing" Black or Color. It sounds like the Printer is going through the same motions and sounds as if actually printing. The thing is I don't really use this Printer that much, so this problem seems kind of premature??

 

Steps completed:

Cleaning 

Deep cleaning

Print head alignment 

Nozzle check

replaced ink (PGBLK)

5 REPLIES 5

betsyghf
Apprentice

I started having this exact same problem with the exact same printer. I can print out test pages from the printer itself which look fine and indicate there are no issues with the printer head, but if I try to print anything from my comptuer (word doc, pdf, webpage), the pages print blank.

and I should note I also followed the same steps with no solution.

Steps completed:

Cleaning 

Deep cleaning

Print head alignment 

Nozzle check

replaced ink (PGBLK)

Hi,

Since it can do a test print from the printer but not the computer then it would most likely be a driver issue. So we could best assist you, we would need to know what version of Windows or Mac OS you are running. 

If you would like assistance in real time, Canon does have a chat team that would be happy to assist you with this issue. Please click HERE and in the chat box, ask to speak to a live person. Our chat agents are available Monday-Friday 8:00 am to 8:00 pm ET, excluding holidays.

ArthurJ
Product Expert
Product Expert

Hi,

Since the replacing the ink,  cleaning and deep cleaning cycles did not resolve the issue there may be a internal issue with the print head. 

If your printer is in it's 1 year warranty Canon does have a chat team that would be happy to assist you with this issue. Please click HERE and in the chat box, ask to speak to a live person. Our chat agents are available Monday-Friday 8:00 am to 8:00 pm ET, excluding holidays.

If the printer is out of warranty, you would qualify for the Canon Upgrade program. This is for out of warranty units which have been diagnosed to require service or are incompatible with a new or upgraded system. This program allows you the opportunity to purchase a replacement product discounted from the list price. Free ground shipping is included with your purchase. 

If you would like to take advantage of this offer, please call our Sales Department at (866) 443-8002 Mon-Sat, 9 AM to 9pm EST excluding holidays.

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.

AshaMorar
Apprentice

Hey, i am using canon TS 9020 and i haven't feel like this i am using this printer from last 2 months if you get the answer let us know that will help me in future if i had the same issue. MyLowesLife

Announcements
01/18/2023: New firmware version 1.1.1 is available for EOS R6 Mark II
01/09/2023: Help ensure your autofocus is properly aligned with a Canon Precision Alignment
01/03/2023: Welcome to CES 2023!
12/08/2022: New firmware version 1.0.5.1 is available for EOS C70
12/07/2022: New firmware version 1.7.0 is available for EOS R5
12/07/2022: New firmware version 1.7.0 is available for EOS R6
11/22/2022: New firmware available for EOS R3, EOS R7 and EOS R10
11/16/2022: We're thrilled to be ranked among the Best Employers for Veterans in 2022 by Forbes.
08/31/2022: New firmware version 1.1.1 is available for RF 70-200mm L IS USM
08/09/2022: New firmware version 1.2.0 is available for CR-N 300
08/09/2022: New firmware version 1.2.0 is available for CR-N 500
07/14/2022: New firmware version 1.0.1 is available for CR-X300
06/10/2022: Service Notice:UPDATE: Canon Inkjet Printer continuous reboot loop or powering down
06/07/2022: New firmware version 1.3.2 is available for PowerShot G7 X Mark III
05/31/2022: Did someone SAY Badges?
05/26/2022: New firmware version 1.0.5.1 is available for EOS-C500 Mark II
05/26/2022: New firmware version 1.0.3.1 is available for EOS-C300 Mark III
05/10/2022: Keep your Canon gear in optimal condition with a Canon Maintenance Service
05/05/2022: We are excited to announce that we have refreshed the ranking scale within the community!
04/26/2022: New firmware version 1.0.1.1 is available for EOS R5 C
03/23/2022: New firmware version 1.0.3.1 is available for EOS-C70
02/09/2022: Share Your Photos is back!
02/07/2022: New firmware version 1.6.1 is available for EOS-1DX Mark III
01/19/2022: READY FOR ANYTHING EOS-R5 C
01/13/2022: Community Update. We will be retiring the legacy profile avatars on 01/20/2022. Click this link to read more.