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TS8120 need to reset Support Code 5011

Sthorn
Apprentice

I can't get the Support Code 5011 to clear from display panel. There are no paper jams. I've even used canned air to get out any tiny pieces. I've also removed and replaced each of the ink cartridges (which are Canon brand).  Also unplugged from power and computer overnight. Any suggestions?

2 REPLIES 2

ArthurJ
Product Expert
Product Expert

Hi,

Since the error keeps coming back, the printer will require service. 

If the printer is in it's 1 year warranty, I recommend reaching out to Canon support for your warranty options. You will need to register your Canon gear HERE to access additional support options.

If the printer is out of warranty, you would qualify for the Canon Upgrade program. This is for out of warranty units which have been diagnosed to require service or are incompatible with a new or upgraded system. This program allows you the opportunity to purchase a replacement product discounted from the list price. Free ground shipping is included with your purchase.

If you would like to take advantage of this offer, please call our Sales Department at (866) 443-8002 Mon-Sat, 9 AM to 9pm EST excluding holidays.

Sthorn
Apprentice

I already purchased a new printer.

 

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