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TS7451a saying "paper jam'

DuigouSara
Apprentice

Hello - I bought a TS7451a printer yesterday, it printed one piece of paper fine. Today when I go to print it's saying 'paper jam', not on the printer but on the print software on the computer. I have copied a document to check there is no paper jammed in the machine. I have turned off my computer and the copier and restarted and still no luck. What do I do now? 

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