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TS6420 wont align

borklb
Apprentice

Hi, I ran out of ink and replaced it. I also just got this ink. My black ink was working fine, but now that I have replaced my color ink I am now having issues. I have tried aligning my printer heads, didn't work, I've tried cleaning and deep cleaning the nozzles, still the same. I have even tried cleaning the rear and cassette and it is still nothing. I don't know what to do anymore, and I've tried manually changing the alignment on my computer and it wont bring up the pop up to change the alignment.

1 REPLY 1

Patrick
Product Expert
Product Expert

Hi borklb,

This issue with your PIXMA TS6420 can be caused by a smudge on the encoder/timing strip.

Please follow the steps in this Knowledgebase Article to clean the encoder/timing strip:

https://support.usa.canon.com/kb/index?page=content&id=ART177605

 

 

 

 

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