Problem. I have printing alignment issues with my TS6420. After using ALL tips to fix this, I am still perplexed. I did manual realignment. I checked encoder strip. I cleaned print nozzles. And yet, when I do a print test everything works great. But..........when I print documents (from anywhere) the resulting prints are misaligned (double with a shadow of second line above the first). Attached image shows the problem. Yet a test print off maintenance shows a perfectly printed page. ??????????? Can anyone help?
I recommend removing and reinstall the printer driver and then click HERE to download/reinstall the printer driver.
If the issue persists, I recommend you reach out to Canon support. You will need to register your Canon gear HERE to access additional support options.
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My product is registered but there is no support listed. The person above is the only instance where I have found this exact issue. It seems there is a problem with vertical alignment. Please post so everyone can see how to troubleshoot.
09/26/2023: New firmware updates are available.
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03/30/2023: New firmware updates are available.