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TS6420 wont power on, QR button light on


my printer wont turn on fully. i unplug and plug back in and when i click the on button the only thing that happens is the QR button lights up, pressing any button is unresponsive.


Product Expert
Product Expert


You can try another power outlet but if the printer wont fully power on it will need to be replaced. If your printer is in it's 1 year warranty, I recommend reaching out to Canon support for this issue. You will need to register your Canon gear HERE to access additional support options.

If the printer is out of warranty, you would qualify for the Canon Upgrade program. This is for out of warranty units which have been diagnosed to require service or are incompatible with a new or upgraded system. This program allows you the opportunity to purchase a replacement product discounted from the list price. Free ground shipping is included with your purchase. 

If you would like to take advantage of this offer, please call our Sales Department at (866) 443-8002 Mon-Sat, 9 AM to 9pm EST excluding holidays. 

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