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TS6420 need software for mac

Nepenthae
New Contributor

Hello. I've just connected my new TS6420 printer. I'm able to make copies, but can not print from computer. I'm getting a message that says:

"Softward for this printer isn't available form Apple. Contace the printer's manufactuer for the latest softward."

Where do I get this software? I've looked in the support area, and the only software is the one that I used to get the printer set up, but it's not installing the software my mac needs to run the printer. Please advise. thank you.

1 REPLY 1

Patrick
Product Expert
Product Expert

Hi Nepenthae,

What version of OSX is installed on your Mac?

Are you using your PIXMA TS6420 with a USB cable?
or are you using your PIXMA TS6420 wirelessly?

Please note, Canon's Forum is not intended for immediate help, but a place to allow for the Community to give you assistance and feedback. For a quicker response, please use the link below to reach our Technical Support Team:

https://mycanon.usa.canon.com

 

 

 

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