10-28-2018 01:08 AM
I was having issues printing from my laptop (taking ages to print), so I thought I'd check if there's a firmware update for the printer, and there was - v1.100. I think it was upgrading from 1.04 if I remember correctly.
Anyway, ever since (yesterday), the printer won't allow me printing from the cassette. It insists printing from the rear tray, mo matter what settings I'm changing.
I know for sure that the printer was indeed printing from the cassette before the firmware upgrade.
Oh, and I tried both with a usb connection and via wifi. No change.
See attached the printer's setting for registering paper in the cassette is grayed out, and can't be changed (while for the rear tray it can). I assume this is the problem.
I also tried to find a way to downgrade the firmware - to no vail.
Anyone had this issue and found a solution? I wrote to Canon's support but I don't expect any answer throught the weekend...
10-28-2018 08:45 AM
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10-28-2018 12:16 PM
Isn't TS6150 sold in the US?
How can I know which country it relates to? I bought it in Israel, but couldn't find a site for Israel on the link you sent me.
10-28-2018 12:27 PM
If Canon Israel doesn't have their own offices, you'll want to get in touch with Canon Middle East. They're HERE
10-28-2018 12:58 PM
Well, I've already opened a support ticket for Canon UK. Just thought I might get a quicker help from the forums...
10-25-2020 09:16 PM
I have a Canon TS5120 and had the same problem . When it asks to register paper in the LCD it only shows A4 . If you hit and register and ok then it will always go to the rear tray. When you see A4 there is a blank box below it. Move your down arrow to it and then register the blank box OK. Then all the sizes will come up. Move the arrow up to select Letter. Then register that paper or OK it and it will print from the lower cassette tray. Canon should have an LCD seletion when you select print mode that asks you to print from rear tray or cassette. Better yet they should let you scroll through all paper choices instead of A4 just showing and then select papersize.. Or show at least Other Sizes in the box below instead of a Blank Box! Who knows to click on a Black Box to register and select other paper sizes.
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