TS3122 Orange light does not go off, doesn't do anything.

[ttguillory]

Every time I turn on or plug my printer on there is an orange light by a triangle that never goes off. The screen is showing E04?  There is no other orange light. I have replaced both cartridges and have taken them out and put them back several times. the printer makes no noise as if it's even trying to fix itself. I do not know what else to do. I have tried resetting it but that has been unsuccessful. Any help would be awesome. I'm hoping I do not have to buy a new printer. 

[ArthurJ]

Hi,

Could you take a picture of your cartridges and attach them to your reply. 

We look forward to hearing from you. 

[ttguillory]

 here are the pictures you asked for 

[ArthurJ · Accepted solution]

Hi,

If those are the 2 cartridges you are installing in the printer, you will get an error because there is no PG-245 black ink cartridge. Also, Canon does not recommend third party ink cartridges because sometimes they may not be detected correctly. 

Installing the PG-245 black and CL-246 color ink should resolve the issue. 

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.

[ttguillory]

Thank you so much!!