TS 3522 Won't Print on any paper except 4x6

[jaclynevans87]

I have loaded paper (LTR) in the tray. LCD screen shows LTR as current paper size. Print settings on the app show LTR, document size is 8.5X11. Even when I try to print the info page(s) it only pulls paper that is 4x6. 

[ArthurJ]

Hi,

So we can best assist you, please reply with the answers to the following: 

1. Are you printing from a computer or mobile device? 
2. Which app or program are you printing from?
3. Does an error appear when you try to print on anything other than 4x6? 

We look forward to your reply.