TR8600 front panel not responding to touch

[philpoon]

Hi, my TR8600 front panel is not responding to touch. If there is any message shown and requires to touch 'OK', it is stuck. I can only restart the printer. Any one has similar issue? How to fix?

Thanks

[Stephen]

Hello!

I’m sorry to hear that you’re having trouble with your printer. To help the community assist you better, we need a bit more information:

- What is the exact model of your printer? (It can usually be found on the top or front of the unit.)
- Are you seeing any error messages?
- Which version of Windows or macOS are you using?
- How do you connect to your printer: via USB or Wi-Fi?

Any additional details you provide will help the community better understand your issue.

If you are in the United States and need urgent support, please click HERE to visit your My Canon Account for personalized support options.

If you are outside the USA, please click HERE to find support options for your country.

Thank you, and have a great day!

[philpoon]

- Model: PIXMA TR8620a

- No error message

- It is the printer itself (I use Windows 10)

- Wi-Fi