PIXMA TR8620a Front panel not responding to touch

[philpoon]

Hi, my TR8600 front panel is not responding to touch. If there is any message shown and requires to touch 'OK', it is stuck. I can only restart the printer. Any one has similar issue? How to fix?

Thanks

[Stephen]

Hello!

I’m sorry to hear that you’re having trouble with your printer. To help the community assist you better, we need a bit more information:

- What is the exact model of your printer? (It can usually be found on the top or front of the unit.)
- Are you seeing any error messages?
- Which version of Windows or macOS are you using?
- How do you connect to your printer: via USB or Wi-Fi?

Any additional details you provide will help the community better understand your issue.

If you are in the United States and need urgent support, please click HERE to visit your My Canon Account for personalized support options.

If you are outside the USA, please click HERE to find support options for your country.

Thank you, and have a great day!

[Imperator]

I am having the exact same issue.  This is a work printer and it needs to function correctly.  Please advise, if a fix is not available, I will need a replacement.  

TR8620a

Error message: "replace the ink"- went through the process with a brand new ink cartridge, reset, uploaded new driver, nothing is fixing it.  

Windows 11

WiFi

Touch the screen to "stop" the printing notification and the panel does not respond.  This is an important and time-sensitive issue.  

[SamanthaW]

Hello!

The Canon Community isn't intended for immediate assistance from Canon USA, but rather for other Canon users to chime in and help if they have the answers.

If your question is of an urgent nature, please feel free to check out your support options HERE.

[philpoon]

- Model: PIXMA TR8620a

- No error message

- It is the printer itself (I use Windows 10)

- Wi-Fi

[Patrick · Accepted solution]

Hi philpoon,

It would appear that your PIXMA TR8620a would require service.  If your PIXMA TR8620a was purchased less than a year ago, please contact one of Canon's Technical Support Representatives via phone or chat to obtain your in warranty options. To contact a Technical Support Representative, please use the link below to log into your My Canon account:

https://mycanon.usa.canon.com

Once logged in, click on your PIXMA TR8620a and then click on the Product Support button.  When that page loads, click on either the Phone Support button or the Chat Support button to access support.

If your PIXMA TR8620a is out of warranty, you are eligible for Canon's Upgrade Program. This is for out of warranty units which have been diagnosed to require service, or for some reason are incompatible with a new or upgraded system. This option allows you a one-time opportunity to purchase a replacement product, discounted from the list price.

If you would like to take part in this option, please call our Sales Department at (866) 443-8002 Monday through Saturday, 9am to 9pm. Let them know you have been working with technical support and the Canon Upgrade Program was offered.

Did this answer your question? If so, please click the Accept as Solution button below so that others may find the answer as well.