TR8520. lamp on power button is lit, but screen does not illuminate

[DanMT]

After clearing a paper jam, which involved briefly removing (and replacing) power cord, printer will not operate. Troubleshooting function detected no solvable problems. Computer does not seem to be finding the printer. Touch screen does not illuminate.

Any thoughts or previous experience with this problem?

Dan

[ArthurJ]

Hi

Based on your description, I recommend to have this issue looked at by our support team. Canon does have a chat team that would be happy to assist you with this issue. Please click HERE and in the chat box, ask to speak to a live person. Our chat agents are available Monday-Friday 8:00 am to 8:00 pm ET, excluding holidays.

We look forward to hearing from you. 

[DanMT]

The link you provided me was mainly a product description page. Nowhere could I find a means of asking to speak to a live person. The chat bot was unable to help and should receive at least two demerits.