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TR7020a printer is not registering new cartridges during initial setup

mariewoodlee
Apprentice

I bought my TR7020a yesterday from amazon. I started the initial setup. I have placed the new ink cartridges (the ones that were sent with the machine) in the correct spot and when I close the lid it says "lid closed" then "please install ink cartridges." I have restarted the printer at least 10x and pulled out the cartridges and replaced them. I have also tried to set it up with my internet through the app and the app just keeps looking for wireless printers. Any advice on this?

 

Thanks

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