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PIXMA MX922 Won't Scan, Generates Error Code 5,157,69

WaltC
Apprentice

My Canon MX922 will not scan.  I have Windows 365 operating systemand am hardwired to the computer.  When I try to scan I get error codes 5, 157,69.  I didn't see a choice of drivers that addressed Windows 365.  Which driver do I need to correct the problam?

1 REPLY 1

Danny
Moderator
Moderator

Hi, WaltC!

So that the Community can help you better, we need to know exactly which operating system is running on your computer (i.e. Windows or macOS, and which version thereof). That, and any other details you'd like to give will help the Community better understand your issue!

If this is a time-sensitive matter, click HERE search our knowledge base or find additional support options HERE.

Thanks and have a great day!

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