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TR4720 Error status

sja
Contributor

Every time I try a first print job after logging on, I receive a message saying that my Pixma TR4720 is in error status.  When I go into the printer troubleshooter it sets the TR4720 as my default printer (which I thought it already was) and the printer will then function.  However, the default status will not hold and I have to go through this process every time I try to print after logging on again.

Both the printer and the computer are just a few months old.  I spent time with Dell Premium Support, which did not solve the issue.  I then deleted and re-installed all of my Canon printer software, which also did not help.  I have tried repeatedly to set the printer as my default in Windows, likewise to no avail (I'm running Windows 11).  Any suggestions? 

2 REPLIES 2

ArthurJ
Product Expert
Product Expert

Hi,

Based on the steps you have already taken, I recommend reaching out to Canon support for this issue. You will need to register your Canon gear HERE to access additional support options.

We look forward to hearing from you. 

sja
Contributor

Thanks very much for your reply.  I will try to get through.

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