Support Code 6000

[KLASSYKAKES]

I keep getting the support code 6000 on my Pixma MX922 printer. It tells me to turn it off and remove the paper and cancel printing, there isn't any paper and I haaven't used the printer in months. Any ideas of what I can do to fix it?

[Patrick]

Hi KLASSYKAKES,

Please make sure that you are also checking the back of your PIXMA MX922 for jammed paper/foreign objects:

https://ij.manual.canon/ij/webmanual/ErrorCode/MX920%20series/EN/ERR/1304.html#wp1412377

If the 6000 error persists, your PIXMA MX922 would require service.

If your PIXMA MX922 was purchased less than a year ago, please contact one of Canon's Technical Support Representatives via phone or chat to obtain your in warranty options. To contact a Technical Support Representative, please use the link below:

https://mycanon.usa.canon.com

If your PIXMA MX922 is out of warranty, you are eligible for Canon's Upgrade Program. This is for out of warranty units which have been diagnosed to require service, or for some reason are incompatible with a new or upgraded system. This option allows you a one-time opportunity to purchase a replacement product, discounted from the list price.

To help you get up and running quickly, we also offer free standard shipping (if the order is completed by 12:30PM ET). If you would like to take part in this option, please call our Sales Department at (866) 443-8002.  They're available weekdays and Saturdays after 9 AM ET (6 AM PT). Let them know you have been working with technical support and the Canon Upgrade Program was offered.