Service/Warranty PIXMA TR8620a grabs ALL the paper in the tray

[AKLady]

PIXMA TR8620a  -- Less than a year old.  It grabs ALL the paper in the tray, not just one sheet.  Web site is not any help.  First, I was sent the wrong printer.  Now the correct printer has functioned less than a year.  I won't be buying another Cannon product any time soon.

[ArthurJ]

Hi,

If the printer is in it's 1 year warranty, I recommend reaching out to Canon support for your warranty options. You will need to register your Canon gear HERE to access additional support options.

We look forward to hearing from you. 

[AKLady]

Cannon' s offer, mail printer in at my expense.  If it is a warranty issue, they will repair and/or replace.  Return mail is at my expense.  I can basically buy a new printer.  That would also solve the problem faster.

[shadowsports]

There is another thread on this topic. that was replied to more recently.

https://community.usa.canon.com/t5/Desktop-Inkjet-Printers/Don-t-Buy-Canon/td-p/451539