Scanning to PC not working with Pixma 490

[jbethallen]

I am unable to scan with my new printer.  My old printer scanned just fine.  I use wireless, no router.  I can print from my PC but do not seem to be set up to scan.  Help? 

[Jason]

Hi, jbethallen!

Welcome to the Canon Forums and thanks for your post!

To have a better understanding of your issue, please let everyone know what operating system (Windows Vista/7/8 or Mac OS 10.X) you are using.

If this is a time-sensitive matter, our US-based technical support team is standing by, ready to help 24/7 via Email at http://bitly.com/CanonEmail or by phone at 1-800-OK-CANON (1-800-652-2666) weekdays between 10 AM and 10 PM ET (7 AM to 7 PM PT).

Thanks!

[jbethallen]

I am using Windows 8.

[Michael]

Hello.

Do you have the MP490 or the MX490?

If faster assistance is needed, find more help at Contact Us.

[jbethallen]

I have the MX490

[BillS · Accepted solution]

Hi jbethallen,

Scanning software is included with the printer driver, and scans can be initiated from the computer.

1. Press Windows+S to open a search screen.
2. Type "IJ Scan Utility" in the search box.
3. Open IJ Scan Utility.
4. Press "ScanGear"
5. Place your original.
6. Press "Preview."
7. If you are satisfied with the image, press "Scan" to complete the operation.

This didn't answer your question or issue? Please call or email us at one of the methods on the Contact Us page for further assistance.

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.