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Scanner only scans in sections?

Rchey
Apprentice

I'm trying to scan a few documents as pictures with my Canon MX472 and it's scanning my document in sections. For example, instead of scanning the entire document as one photo, my document gets split into two or three different pictures. Anyone know how to fix this?

2 REPLIES 2

Jenine
Rising Star

Hi Rchey!

Welcome to the Canon Forums and thanks for your post!

To have a better understanding of your issue, please let everyone know what operating system (Windows Vista/7/8 or Mac OS 10.X) you are using. That way, the community will be able to assist you with suggestions appropriate for your product.

Any other details you'd like to give will only help the Community better understand your issue!

If this is a time-sensitive matter, our US-based technical support team is standing by, ready to help 24/7 via Email at http://bit.ly/EmailCanon or by phone at 1-800-OK-CANON (1-800-652-2666) weekdays between 10 AM and 10 PM ET (7 AM to 7 PM PT).

Thanks!

merrymary247
Rising Star
Are you using the IJ scan utility? Are you selecting Auto Scan, Document Scan or Photo Scan?
Depending on what you're scanning, if you are choosing auto-scan, it may not work correctly. I'd choose document scan if you want it to be a PDF or photo scan if you want it to be a jpeg.
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