Scan utility tells me I don't have the required privileges to access the specified folder to scan

[darkling1]

When I go to scan something it says "You do not have the required privileges to access the specified folder." and it will not scan anything.  How do I set this up to where I can scan things.

Model: PIXMA  MG3222 (Printer/Scanner (Multifunction)

[Michael]

Hello.

Try selecting a new folder to save the scans to.  Click the 'Settings' button in the IJ Scan Utility to change the save locations.

If additional assistance is needed, find more help at Contact Us.

[tckjr]

HAVE SAME ERROR AFTER LOADING WINDOWS 10, how do I fix it please, says something about spooler?

[Michael]

Hello.

Troubleshooting with our support group will be needed to narrow down the cause of your issue. Please contact our support group using the "Contact Us" link below for additional assistance.

This didn't answer your question or issue? Find more help at Contact Us.

[tckjr]

And then some person in India or somewhere with "WeFix" want to charge $149.99 to fix you/my problem with the scanner? Worked before I loaded Windows 10, so why not now?????

[John_B]

Hello!

We'd like to point out that our freindly support team is based right here in the US and we never charge for technical support! You can contact our award winning technical support team for help with this at 1-800-OK-CANON (1-800-652-2666) Monday-Friday 10:00 am to 10:00 pm.  All times ET, excluding holidays.

Hope this helps!

[tckjr]

That is great, but when I tried to contact Tech Support I was lead to WeFix, for 149.99 which I declined!

[wheino]

This is a an issue with your security settings. Recent updates to WIndows 10 changed some of the security permissions. Read the following link, more specifically the part on a "new version of Windows":

http://windows.microsoft.com/en-CA/windows-vista/Troubleshoot-access-denied-when-opening-files-or-fo...

Play around with the security settings and make sure your profile has full access. Once you have the proper access the scanner will work.

This is a Microsoft/Windows issue (settings), rather than a Canon issue.

[canmohr52]

code9,244,4

[Bea1954]

I solved this issue by going into control panel, programs and features and deleting all canon stuff. then inserted the disc and installed everything again. it's all working now no messages of no privileges and no message when i print...hope this helps!

[Bea1954]

delete all canon software in programs and reinsert disc and install again...solved it all