Showing results for 
Show  only  | Search instead for 
Did you mean: 

Scan to computer, get as far as Select PC and nothing happens


Trying to scan to computer.  Get as far as Select PC and nothing happens.  I know I have to scan to computer and then use as attachment in google. Need help



Hello jstage!

So that the Community can help you better, we will need to know exactly what Canon equipment you're using, any error messages you're seeing, and the Computer Operating System you're using (Windows XP/Vista/7/8 or Mac 10.x), as well as the way you connect to your device (USB or networked via WiFi or Ethernet).

Any other details you'd like to give will only help the Community better understand your issue!

If this is a time-sensitive matter, our US-based technical support team is standing by, ready to help 24/7 via Email at or by phone at 1-800-OK-CANON (1-800-652-2666) weekdays between 10 AM and 10 PM ET (7 AM to 7 PM PT).

Thanks and have a great day!

I have a PIXMA MG 6620, laptop computer with Windows 7, and WIFI. No error messages, just nothing happens when you touch Select PC. 

click here to view the press release