Printer on and off continuously

[NicolaeSfetcu]

Hello,

The printer is MX495.

I did not us it for a while and today, when I started it, it turns on and off each 5 seconds.

All the printer buttons are blocked, including the power button (I cannot turn it off from the power button).

While the printer is on, no matter if I open or not the front cover, the cartridge holder moves continuously left and right without stopping.

There is a single word displayed on the display: ”Canon”.

Can you help me with an advice to eliminate this problem?

Thank you.

[psztybel]

You are full of s..t, this has not been solved and the idiots at the canon phone assistance don't have a f.....g clue. So don't post this crap as solved!!! 

[Caroleena67]

I took mine offline it worked! Bunch of 💩 is right 

[freight91]

This has happened to my two printers, PIXMA MX490 & IP110, at exactly the same time on 5/31/2022.  

[can-not-non]

This is not a solution at all. This is a widespread problem.

[NicolaeSfetcu]

No, it was not an update. I will go with it at a specialized service center, I think this is the best solution as I cannot solve it. Two days ago it works fine, and today just when I started it I have such issues.

[Local-IT-Guy]

I find it hard to believe this is a hardware issue. There are multiple threads on both these Forums and Reddit now of people with MX490 and MX492 experiencing the same issue over the last couple of days.

[Tonylmiller]

Many people are having the problem at the same time.  There is an issue with the firmware in these printers, I think.

[ArtVandelay]

Having the same issue.  MX492 worked completely normal a few days ago, now it's stuck in an endless restart loop - keypad is unresponsive.  There's been no power outages or surges.  Have left the printer unplugged for a few hours and tried again to no avail.

[marm]

you have two options if you want to do yourself-there is a solution posted in the forum under mx490 power cycling problem  .and also canon yesterday released an update you can apply if you can follow those directions...it is on their website

i  have the mx492 and used the workar

ound.....have had no problem since doing that...........not sure i am going to apply the firmware update from canon unless i have trouble again- 

[soccerates]

Exactly the same with my MX492 from 5/31.