Printer on and off continuously

[NicolaeSfetcu]

Hello,

The printer is MX495.

I did not us it for a while and today, when I started it, it turns on and off each 5 seconds.

All the printer buttons are blocked, including the power button (I cannot turn it off from the power button).

While the printer is on, no matter if I open or not the front cover, the cartridge holder moves continuously left and right without stopping.

There is a single word displayed on the display: ”Canon”.

Can you help me with an advice to eliminate this problem?

Thank you.

[sufagal66]

I am also able to print from internet

[Caroleena67]

I took mine offline as I read somewhere , it worked and works now back online! 🤷‍♀️ but I’m printing and happy as I’d just bought a whole bunch of ink!

[Caroleena67]

Try taking it offline I unplugged my modem it rebooted itself and works fine now! Good luck 

[ars]

Hi sufagal66

I've got it all sorted now that Canon uk have given me the link to the website to upload the latest firmware fix. It took me a while but I managed in the end. I was looking for a cog on the printer forgot it was a screwdriver & pair of pliers that was the set up menu.

[sampeterson]

Change the energy settings from the control panel. Hope It will help.

[havitechnology]

Your Canon MX495 printer issue might be due to a hardware fault, firmware corruption, or a stuck mechanism. Try these steps:

1. Hard Reset: Unplug the power cable while the printer is on, wait 10-15 minutes, then reconnect and turn it on.
2. Check for Obstructions: Inspect for paper jams or objects inside. Ensure the cartridge holder moves freely.
3. Cartridge Alignment: Clean the cartridge contacts with a lint-free cloth and isopropyl alcohol, then reinsert them.
4. Firmware Update: Download and install the latest firmware from Canon’s website.
5. Check Power Source: Use a stable power outlet or surge protector.
6. Factory Reset: If buttons respond briefly, try a reset (refer to Canon’s guide).

If the issue persists, contact Canon support or a repair service. Avoid disassembly if the printer is under warranty.