Printer on and off continuously

[NicolaeSfetcu]

Hello,

The printer is MX495.

I did not us it for a while and today, when I started it, it turns on and off each 5 seconds.

All the printer buttons are blocked, including the power button (I cannot turn it off from the power button).

While the printer is on, no matter if I open or not the front cover, the cartridge holder moves continuously left and right without stopping.

There is a single word displayed on the display: ”Canon”.

Can you help me with an advice to eliminate this problem?

Thank you.

[jperez739]

I experienced the same issue with my MX490. The temporary solution I found was to block the printer from internet access to get it to function. I have the printer working now via a USB connection to my computer. I'm not sure if all the Canon models are being hacked that are connected via WiFi.

[psztybel]

You are full of s..t, this has not been solved and the idiots at the canon phone assistance don't have a f.....g clue. So don't post this crap as solved!!! 

[ruggisteph]

I had the same issue for a printer MX492 PIXMA bought in Canada 4 years ago, worked perfectly yesterday and turn on and off continuously today on may 31, with non action to do. The best solution to fix this issue was indeed to remove the access to wifi, everything works like before. If you turn the wifi on, then the issue starts again. This issue has really to be solved by Canon! Now  my printer works, but nothing can be printed form smart phones.

[jperez739]

Here is the actual solution.

 

[ladyinred]

I have the same printer and had to do the same thing...hook it up wired with USB in order to be able to use it, but only from my computer, since my wireless devices can no longer see it.  This is not the fix I hoped for.

[Riverclyder]

Update: It only works when I have the Internet off.  I re-installed the printer drivers in order to configure the printer through the hard cable.  But it didn't solve the cycling/restarting problem.

[Carlos815]

Same issue here today. I went last night to print out some papers and of course nothing worked. Apparently this is happening to everyone with no solution so leaves me with no other choice but to buy a new printer / different brand! 

[One2beeluved]

If the only solution is buying a new printer,  trust it won't be a Canon. They did something over the last few days to make thousands of printers incompatible.  Shady to Me there's so many people having problems all at once. 

[One2beeluved]

They do but not all models that are having the same issue within days of each other.  Canon offering to buy new printers as a fix is Shady business.  

[ars]

If I turn my router off all the buttons on the printer work and therefore I can copy pages but as soon as I turn the router on again all the buttons are frozen. I need to be able to print dance sheets off the internet wirelessly so I have gone out and purchased another printer as I can't wait for ever for Canon to provide a fix. The new printer works perfectly.