If you haven't already, we recommend starting with a nozzle check to make sure the ink is flowing correctly. Please click HERE for the steps to print the nozzle check. If the issue persists on the nozzle check, follow the cleaning procedure HERE and try again.
The Canon Community isn't intended for immediate assistance. If your question is of an urgent nature, click HERE to visit your My Canon Account to discover all of your personalized support options.
Since the cleanings did not resolve the issue, the printer would require service.
If the printer is in it's 1 year warranty, I recommend reaching out to Canon support for your warranty options. You will need to register your Canon gear HERE to access additional support options.
If the printer is out of warranty, you would qualify for the Canon Upgrade program. This is for out of warranty units which have been diagnosed to require service or are incompatible with a new or upgraded system. This program allows you the opportunity to purchase a replacement product discounted from the list price. Free ground shipping is included with your purchase.
If you would like to take advantage of this offer, please call our Sales Department at (866) 443-8002 Mon-Sat, 9 AM to 9pm EST excluding holidays.
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09/26/2023: New firmware updates are available.
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03/30/2023: New firmware updates are available.